Frequently asked questions

Here are some answers to questions we’ve had since we started The Tasty Stuff.

Can’t find your answer below, please flick us an email, DM our insta, or message us on Facebook.

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Are your products vegan?

Yes, our sauces are 100% plant-based.

What about allergens?

Please check our ingredients list in the product page or on the bottle label to check whether you’re allergic to any of the ingredients. We’ve made sure that it includes everything that goes into our sauces. 

If you're allergic to gluten or nuts, please note that while our sauces do not contain these ingredients, they are made in a facility that occasionally processes them.

Are there any additives or preservatives in your products?

Absolutely not. We’re 100% natural.

Is hot sauce meant to separate?

We don't have any thickening agents in our sauce to keep it 100% natural. You may notice some separation in the bottle if left standing for awhile. If so, just SHAKE WELL and you're good to go.

Can I find your products in store?

You can find our products in store at our retailer friends. Head over to our Stockist page to find the closest stockist near you.

When do you send out my hot sauces ?

We aim to do same day dispatch if you order before 12PM AEST on business days. Next day dispatch for orders after 12PM AEST. Holidays hours might differ.

You'll receive a confirmation email from us with tracking information when your order is posted out.

What’s your shipping cost?

Our shipping partner is Sendle. You'll be able to see the exact shipping cost calculated by Sendle at the check-out page. Shipping cost is around $5-10, depending on your location. We ship from Melbourne, Victoria.

How long will my hot sauce take to arrive?

Sendle says to expect your order anytime between 3-5 business days after you order.

Contact us after 15 business days if you have yet to receive any updates on your delivery time and we'll do our best to sort it out for you.

How about returns or refunds?

We want to make sure that you're 100% happy with our hot sauces. Please contact us at info@thetastystuff.com if you have any questions or issues with your order.

We will do everything we can to help, including offering replacements or refunds. 

As we're a small business, we do ask for your understanding. While we did sign up to make hot sauces at the start, we're now also the accountant, logistic assistant, graphic designer and social media manager. We may not always be able to answer your query immediately, but we do aim to reply within 24-48 hours. 

Do you support any organisations?

Yes, we pledge our monthly donation to The Dhadjowa Foundation who supports families affected by a Black death in custody. The donations go towards funeral expenses, accommodation for families during court proceedings and more.

How can I reach you? I have more questions

We love questions. Write to us in our contact form, DM our insta, or message us on Facebook.